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News : Croatia's M+ Group to Acquire Mid Europa Turkish Unit CMC

#contactcenterworld, @cmc_turkey

Zagreb, Croatia, Jan 27, 2020 - Croatia's Meritus Ulaganja [ZSE:MRUL] said its business process outsourcing (BPO) services provider M+ Group (Meritus Upravljanje) has agreed to acquire its Turkish peer CMC, owned by UK-based private equity firm Mid Europa Partners.

Under the acquisition agreement, Mid Europa will get a 30% ownership stake in the newly merged entity, Meritus Ulaganja said in a statement with the Zagreb bourse.

Meritus's shareholders approved the transaction at their January 27 general assembly meeting, the statement said, adding its completion is expected by the end of January.

CMC is a Turkish outsourced call centre and customer management services provider. 


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"M+ Group will now serve more than 220 clients in 58 countries worldwide, generating an annual turnover in access of EUR 65 million," the head of M+ Group supervisory board, Zvonimmir Mrsic, said in the statement.

He added that the group will employ more than 7,000 people, and will focus on the acquisition of new international clients on the global market.

"We believe in the long term growth prospects of the BPO industry in the region and globally and are committed to our future cooperation with M+ Group in creating the leading regional BPO services provider. The focus of the combined business will be on serving the most demanding international blue chip clients," Kerim Turkmen, partner at Mid Europa, said in the same statement.

#contactcenterworld, @cmc_turkey

Posted by Veronica Silva Cusi, news correspondent
Source: https://seenews.com


About CMC - Customer Management Center:
Company LogoCMC Turkey, anindependent outsourcing provider in Turkey, was founded in 2000 in Istanbul. In January 2020, CMC Turkey became a subsidiary of M+ Group which is a group of companies operating under three pillars BPO, Technology and Consultancy. M+ Group is serving to 260 brands of 58 countries in 29 languages, at 15 different locations in Turkey and Europe, with a total of 8.000 employees. CMC Turkey provides its partners with the most appropriate CRM, AI-based robotic process automation projects and solutions, all developed with the state-of-art technology, in R&D Center of CMC. CMC Turkey also ensures 24/7 uninterrupted technical support for all products and services provided. Having managed so many successful “Customer Services”, “Customer Experience”, “Collections Management”, “Social Media” and “Backoffice Management” projects in Turkey for years, CMC continues to lead the industry with a new generation Customer Management and Satisfaction approach.
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Tuesday, January 28, 2020

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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