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News : Cruise Nation Seeks Thomas Cook Staff for Potential New Office in Peterborough

#contactcenterworld

Peterborough, England, Oct, 2019 -- Cruise Nation is looking to recruit "six to eight" former Thomas Cook staff for a new satellite call centre in Peterborough.

Phil Evans, the owner of the cruise specialist travel agency, has identified two sites in the city where Thomas Cook was headquartered, to open a new office.

Cruise Nation held a board meeting to discuss whether the agency should open a third call centre. It already operates offices in Swansea and Newcastle.

"After the talks that we had with the board, we are looking at a micro centre, covering sales, product and marketing," Evans said. "We want to see if there is any demand [among former Thomas Cook staff].

"We are looking for six to eight sales staff primarily, but we’re looking to recruit in other departments as well."

Cruise Nation is also looking to recruit its first sales director who would manage Swansea, Newcastle and Peterborough offices.

Evans said he hopes to recruit a former Thomas Cook staff member for the role.

"I am looking for a head of retail and it would be advantageous if they had a background in cruise," he said. "We are trying to put the feelers out in the industry."

Evans added that he was trying "to seize the opportunity" to grow the business.

"We are looking at various different offices that are very much ‘plug in and play’ and we can start straight away," he said.

Meanwhile, the agency’s Newcastle office has appointed two former Thomas Cook staff in sales positions and hopes to have them in place by the end of the week. The office now employs six staff in total.

Andrea Kendal, Cruise Nation’s commercial director, said: "The quality of [Thomas Cook] staff is phenomenal and the situation for them has been awful. If it is the right person and the right fit, it will benefit the business."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.travelweekly.co.uk


Today's Tip of the Day - Incentives

Read today's tip or listen to it on podcast.

More Editorial From Cruise Nation

Published: Friday, October 4, 2019

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2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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