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News : Crunch Selects Vonage to Transform Business Communications

#contactcenterworld, @vonage

London, UK, April 8, 2020 -- Vonage (Nasdaq: VG), a global business cloud communications provider, announced that online accounting software provider Crunch has implemented Vonage’s fully-integrated contact centre and unified communications solutions to better serve its growing customer-base by delivering customer experiences.

Crunch provides unlimited accountancy support for sole traders, freelancers, contractors, small businesses and startups. Following a market evaluation, the UK-based company selected Vonage’s integrated contact centre and unified communications solutions to enhance internal collaboration and productivity among employees and external engagement with customers, driving a better overall experience for all.

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Martin Hesketh, Head of Client Services, at Crunch comments, "We’re extremely pleased to be bringing Vonage’s fully-integrated contact centre and unified communications solutions to Crunch. Vonage has provided us with a single, flexible and scalable cloud communications platform, which will enable us to deliver great client experiences on every contact and supports our ambition to scale the business more quickly, including the launch of remote service teams."

Crunch will also benefit from the Vonage Contact Center, which integrates all communications channels without disruptive hardware changes and plugs straight into a business’s CRM platform - enabling Crunch to create customer experiences that help it serve customers better.

Jeremy Straker, SVP of International Sales at Vonage, adds, "Vonage is uniquely equipped to deliver the collaboration, communications and experience needs of businesses globally, and this offering set up apart with Crunch as a valuable partner for growth. We’re thrilled to have been selected by Crunch as it embarks on its digital transformation journey and look forward to helping the company deliver on its commitment to providing a more personalised customer experience, across all communications channels."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
 
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