News : Cry for Pensions Gets Louder at KCR Helpline
Hyderabad, India Jan 15, 2015 -- Four days after Chief Minister K Chandrasekhar Rao announced the launch of a helpline for people to complain about corruption, there has been a deluge of complaints from across Telangana on 040-23454071 for pensions. A staggering 10,750 complaints have been received by the personnel manning the helpline.
Of the total 10,750 complaints received, only 499 related to corruption, ACB Director-General AK Khan told reporters here on Wednesday after visiting the Arogyasri call office in Koti to enquire about the functioning of the helpline.
"Most of complaints related to recent initiatives of the government like pensions, housing and ration cards," he added. Of the total complaints received, most of them pertained to callers complaining about their inability to receive the benefits of government schemes and programmes, he said. Asked about the major complaints received in the last four days, an official said, "Of all the calls, a majority of them were about pensions, that they being not enrolled in the Aasra scheme despite fulfilling the eligibility criteria."
"In case of a clear evidence, the ACB will register cases and will take those cases to prosecution level. The ACB system in the districts working under DSPs would be strengthened," Khan said.
A core team would be developed with officials drawn from the ACB to specifically suggest measures in dealing with persons against whom the complaints have been made, he said. Besides, the team would also work out various ‘fields’ under which the complaints can be registered. In some cases, he said the ACB would write to departments concerned to initiate action against whom the complaint was registered with the helpline number.
Every week, departments would receive the complaints registered against officials from the administartion of the helpline. Depending on the nature and gravity of the complaint, a departmental enquiry would be initiated against the official concerned.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Standard Response
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, January 15, 2015