News : CSC Reminds Public on Options Against Erring Gov’t Employees
Dec 23, 2014 -- The public now has several options in reporting erring government employees.
Along with the "anti-fixer" and "no noon break" posters, all government offices are also required to post posters bearing details about the contact center ng bayan, the government’s helpline against red tape.
In recent inspections of the CSC in several government offices based in Baguio, Regional Director Marilyn Taldo told clients of these offices that aside from reporting their complaints to CSC field offices, they could also call the contact center ng bayan.
The contact center also records commendations from the public who were given prompt service by government offices.
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Among concerns that may be referred to the contact center ng bayan are extortion, bribery, red tape, collusion with fixers, disruption of service due to non-compliance with the no noon break policy, absence of a desk officer in public assistance desks, absence of a citizen’s charter, collection of additional fees that were not included in the citizen’s charter, discourtesy, absence of special lanes and other acts that disrupt government service.
The contact center ng bayan may be reached via short messaging service (text message), phone call or e-mail.
Posted by Veronica Silva Cusi, news correspondent
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About Contact Center ng Bayan:
The Contact Center ng Bayan (CCB) is conceived to be the Philippine Government’s main helpdesk where citizens, civil society organizations and other entities can voice their complaints and concerns with government agencies and gain access to information.
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