News : CSG Expands Relationship with Canada’s WIND Mobile
Englewood, Colo. -- CSG International (NASDAQ: CSGS), a global provider of interactive transaction-driven solutions and services, announced that WIND Mobile, Canada’s carrier, will add Singleview Commerce Engine to its existing CSG revenue management solutions. The addition of this solution will enable WIND to leverage a single platform to offer pre-paid and post-paid payment models as well as real-time rating and charging, enabling true service convergence across all offered services.
"Our customer-centered focus is shared by CSG and together we will revolutionize our customer experience, offering full management of service options across multiple customer care channels," said WIND executive vice-president Brian O’Shaughnessy. "The new solution will empower all of our valued customers with flexibility and personalization across payment options, spending control, and real-time usage information. Having one single platform will allow us to launch services faster, decrease maintenance costs and allow fast integration with LTE, WiFi calling and future product enhancements as we grow our business and deliver on our vision."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"We have worked closely with WIND since the beginning to deliver an OSS/BSS infrastructure that supports their mission and goals," said Larry Barker, senior vice president, CSG Americas. "This latest expansion underscores our commitment to WIND and the Canadian market to provide a superior mobile service experience."
Posted by Laura Collins, Editorial Management
Today's Tip of the Day - Managing Your Outsourced Service Provider
More Editorial From CSG International
About CSG International:
CSG Systems International, Inc. (NASDAQ: CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Comcast, DISH Network, France Telecom, MasterCard, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and Verizon.
Published: Thursday, January 21, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...