News : CSG Government Solutions Selected by the Department of Vermont Health Access
Chicago, IL, USA, July 7, 2015 -- CSG Government Solutions, a provider in government program modernization, announces they have been selected by the Department of Vermont Health Access to provide Quality Assurance (QA) and Independent Verification and Validation (IV&V) services for its Medicaid Management Information System (MMIS) and Integrated Contact Center System project.
Vermont is implementing a strategic approach to QA/IV&V across their Medicaid Enterprise to ensure key MMIS projects use consistent methodologies and tools to meet the State’s objectives. CSG is providing QA/IV&V services throughout the system development lifecycle to examine and validate development of the system applications. CSG is analyzing State’s interrelated Pharmacy Benefit Management, MMIS, Contact Center, and Care Management systems, identifying risks and issues, and providing recommendations to meet state and federal requirements. CSG is providing independent, objective guidance and oversight of the systems integration and workflow across the Medicaid Enterprise.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"Vermont is committed to providing next generation health and human services capabilities for Vermonters," says Robin Chacón, Director of CSG’s Healthcare practice. "By leveraging our IV&V and QA expertise across the Medicaid Enterprise, we are well positioned to help assure the State meets its goals."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Record Praise
About CSG Government Solutions:
CSG Government Solutions is a government operations consulting firm focused on helping states modernize critical program enterprises. Our highly experienced teams and industry-leading Centers of Excellence help governments leverage innovative technology and processes to meet the challenges of administering complex programs. Founded in 1997, CSG has established itself as a trusted adviser to government agencies across the U.S.
About Department of Vermont Health Access:
DVHA is responsible for the management of Vermont's publicly funded health insurance programs.
Published: Wednesday, July 8, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...