News : CSI and 3cLogic Partner to Deliver Voice of the Customer Solutions
East Hartford, CT February, 2015 -- 3CLogic, delivering inbound, outbound and blended cloud contact center solutions, and Coordinated Systems, Inc. (CSI), a provider in Workforce Optimization applications, announces a new partnership. The strategic collaboration is designed to help address and facilitate the ongoing needs of enterprises that require a complete contact center solution with workforce optimization tools and the added ability to interpret and act upon Voice of the Customer (VOC) data collected during client interactions.
"We are truly excited about this partnership and our place in 3CLogic’s feature set", said Rich Marcia, Marketing Director for CSI. "We’ll be able to ramp up value and deliver rapid ROI with our integrated offering."
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3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
About Coordinated Systems, Inc. (CSI):
Coordinated Systems, Inc. delivers enterprise ready call recording and workforce optimization for contact centers. Our robust WFO solution offers Call Recording / Quality Monitoring / Interaction Scoring & Evaluation / Rules-Based Screen Capture / Performance & Trending Reports / Dashboard Analytics / Agent Portal & E-Learning / PCI Compliance / Speech Analytics / Desktop Analytics / Workforce Management / Surveying,
Published: Monday, February 2, 2015
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