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News : CSI's Virtual Observer Integrates WFO Capabilities with Clarity Connect

#contactcenterworld, @clarityag
East Hartford, CT, USA, Feb 2, 2016 -- CSI’s Virtual Observer can be selected right from within the Clarity Connect 4.0 Administration Console to provide WFO and quality assurance functionalities. Product Development teams from both companies collaborated to integrate the products. Clarity and CSI will also work closely on joint sales and marketing efforts including ensuring their respective partner programs can leverage the new integration.

"We are truly excited about entering into this partnership and becoming a vital component which extends Clarity Connect’s functionality," said Rich Marcia, Marketing Director for CSI. "We’ll be able to serve the needs of Skype for Business customers in terms of providing value in an integrated workforce optimization suite, including quality monitoring, speech analytics, and workforce management which fits nicely and affordably across their entire array of cloud platforms and services."

2018 Top Ranking Performers Present:

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"We quickly realized the similarities in the core values within our companies and the way we approach building products," said Jon Rauschenberger, CTO of Clarity. "Our focus on the customer and providing an innovative product at a very different cost structure are principles that differentiate both CSI and Clarity."
#contactcenterworld, @clarityag


Today's Tip of the Day - Getting The Training Underway

Read today's tip or listen to it on podcast.

Related Editorial

  • Contact Center Research Panel Awards Virtual Observer with the Achievement in Workforce Optimization
  • Coordinated Systems, Inc. Test Compatible for Cisco's Virtual Observer WFO Solution
  • Coordinated Systems, Inc. Introduces a Quality Management Feature for Agent Improvement
  • CSI Delivers Workforce Optimization for the Avaya IP Office Platform
  • CSI Releases Features and Licensing for Avaya Contact Center Customers
  • Contact Center Software Vendor Enhances Workforce Optimization Solution

More Editorial From Coordinated Systems, Inc. (CSI)

  • Contact Center Research Panel Awards Virtual Observer with the Achievement in Workforce Optimization
  • Coordinated Systems, Inc. Test Compatible for Cisco's Virtual Observer WFO Solution
  • Coordinated Systems, Inc. Introduces a Quality Management Feature for Agent Improvement
  • CSI Delivers Workforce Optimization for the Avaya IP Office Platform
  • CSI and 3cLogic Partner to Deliver Voice of the Customer Solutions
  • Coordinated Systems, Inc. and 3CLogic Partner

About Coordinated Systems, Inc. (CSI):
Coordinated Systems, Inc. delivers enterprise ready call recording and workforce optimization for contact centers. Our robust WFO solution offers Call Recording / Quality Monitoring / Interaction Scoring & Evaluation / Rules-Based Screen Capture / Performance & Trending Reports / Dashboard Analytics / Agent Portal & E-Learning / PCI Compliance / Speech Analytics / Desktop Analytics / Workforce Management / Surveying,
   

About Clarity AG:
Clarity is a provider of telecommunications solutions.
   

Published: Wednesday, February 3, 2016

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