Deerfield Beach, FL, USA, Sept. 10, 2020 -- CSPi Technology Solutions, a division of CSP Inc. (NASDAQ: CSPI) and a solution provider that delivers Managed IT Services, Professional IT Services and Cloud services, announces it has been formally approved by Cisco Systems, Inc. for its Cloud and Managed Services Program for Managed Business Communications. This designation and authorization validate CSPi Technology Solution’s Vital™ Unified Communication as a Service (UCaaS) offer meets all the requirements, adheres to the recommended design and operational guidelines Cisco requires of their Managed Business Communications partners.
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"We are excited that we have formally been approved into Cisco’s Cloud and Managed Services Program. Consumption models continue to evolve, and we are experiencing increased demand from our clients who are looking for op-ex consumption options that allow for scalability and predictable spend," said Nick Monfreda, CSPi Technology Solutions’ Vice President of Managed Services. "CSPi is committed to adding solutions to our Vital™ portfolio of managed services that provide cost savings and improve the client experience as the trend continues to move towards a remote workforce model. It is critical for us to continue to invest in offerings that align with client demand."
Posted by Veronica Silva Cusi, news correspondent
About CSPi Technology Solutions:
CSPi Technology Solutions possesses the expertise and service scope – including Managed IT Services, Professional IT Services and Cloud Services to architect and manage a high-performance, highly available, and highly secure IT infrastructure for our clients. We specialize in Network Solutions; Wireless and Mobility; Unified Communications and Collaboration; Data Center Solutions; and Advanced Security. By partnering with the best-in-class technology providers, we deliver innovative IT solutions to meet our client’s specific technical requirements to produce their desired business outcomes.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, September 14, 2020
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.