Bangalore, Karnataka, India, Oct, 2018 -- CSS Corp, an IT services and technology support company, announced that it has been named as a "Leader" in NelsonHall’s NEAT vendor evaluation for Digital Customer Experience. NelsonHall is an independent global analyst firm for the business and IT services industry. The study evaluated 26 top vendors on their ability to drive revenue generation for their customers through the adoption of digital technologies.
The study underscored CSS Corp’s focus on driving revenue generation for customers through the contextual adoption of emerging technologies like AI, analytics and automation. CSS Corp has been offering CX management services for some of the world’s most recognized brands, and helping them create more engaging CX, drive enhanced revenue generation per user (ARPU), and increase predictability in business operations.
Speaking on the occasion, Manish Tandon, CEO, CSS Corp, said, "Brands are innovatively using technology and processes to drive critical customer outcomes, and cognitive services are at the heart of digital customer experience. At CSS Corp, we continue to drive new outcome-based engagement models that enable our customers embrace digital transformation in a risk-free manner."
"To be recognized by NelsonHall as a leader in digital CX is another testimony of our capabilities and experience in winning customer trust and forging meaningful relationships in the ecosystem," he further added.
Sunil Mittal - EVP, Chief Sales and Marketing Officer, said, "As businesses continue to evolve, building engaging CX can be the critical differentiator in driving business outcomes. At CSS Corp, our continued focus is to drive stellar customer experiences through our cognitive approach, and help our customers unlock new growth and revenue generation opportunities. This latest recognition by NelsonHall marks another milestone in our journey to be a trusted technology partner for organizations globally."
Ivan Kotzev, CX Lead Analyst at NelsonHall, said, "CSS Corp’s capabilities to integrate analytics and automation in context-driven support helps the effective activation of digital channels and the delivery of personalization. The company’s proprietary CX platforms are a differentiator in assisting clients on their digital transformation journeys."
Posted by Veronica Silva Cusi, news correspondent
About CSS CORP:
CSS Corp is a new age services company, we harness the power of AI, automation, analytics, and digital technologies to help our clients address specific customer engagement needs. We act as a catalyst for growth by enabling enterprises to transform from traditional models to new age service models and help them identify new revenue streams. From Digital customer experience to tech support, network modernization to management, cloud, and IT operations, we have built our reputation on delivering stellar customer experiences. Our associates take pride in being part of the versatile and vibrant work environment we foster. We have been recognized by Times Ascent as one of the top 10 ‘Dream Companies to work for’.
Founded in 1998, NelsonHall is a BPO and outsourcing analyst firm.
Published: Tuesday, October 16, 2018
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