Bangalore, Karnataka, India, Nov 20, 2018 -- CSS Corp, an IT services and technology-support company, announced that its customer ALE International operating under the Alcatel-Lucent Enterprise brand (ALE) has been awarded Certified Support Staff Excellence Center status for operational excellence in their support operations, a fourth year in a row. The recognition was awarded by the Technology Services Industry Association (TSIA).
CSS Corp has been providing technical support to ALE for over 16 years in order to enable the company to deepen client engagements and bring exemplary customer service.
Sunil Mittal, EVP & Chief Sales and Marketing Officer, CSS Corp said, "Delivering seamless CX is a critical imperative for telecom companies in today’s digital age, and they are looking for the right experts who can partner with them in their digital transformation journey. As a trusted partner for major telecom players globally, CSS Corp is committed to delivering tangible, measurable outcomes and exemplary customer engagement through a unique combination of technology and expertise."
Posted by Veronica Silva Cusi, news correspondent
About CSS CORP:
CSS Corp is a new age services company, we harness the power of AI, automation, analytics, and digital technologies to help our clients address specific customer engagement needs. We act as a catalyst for growth by enabling enterprises to transform from traditional models to new age service models and help them identify new revenue streams. From Digital customer experience to tech support, network modernization to management, cloud, and IT operations, we have built our reputation on delivering stellar customer experiences. Our associates take pride in being part of the versatile and vibrant work environment we foster. We have been recognized by Times Ascent as one of the top 10 ‘Dream Companies to work for’.
Published: Wednesday, November 21, 2018
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
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L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
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