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News : CTD Partners with TelStrat to Offer Call Recording and Workforce Optimization
Allen, TX, USA, April 26, 2016 -- Computer Technology Distributing (CTD) and TelStrat International, Ltd. announced that they are partnering to provide complete solutions for call recording and workforce optimization as cloud services for compliance recording and customer service contact centers.
Engage WFO is a complete software solution for customer call recording and workforce optimization in contact centers of every size. It provides tools for service quality assurance, agent performance improvement and workforce management, as well as analytics and reporting. Engage WFO improves customer experience and satisfaction while containing costs and increasing productivity to drive business success.
"We are very pleased that CTD is providing our award-winning Engage WFO to contact center and compliance recording customers via cloud services. We specialize in helping partners meet customers’ needs for compliance recording and customer contact center workforce optimization, " said TelStrat CEO Bob Carroll.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From TelStrat
Headquartered in Allen, Texas, TelStrat® develops comprehensive contact center solutions and business call recording products, including the Engage Contact Center Suite. TelStrat's Engage Suite features award-winning technology that makes capturing customer interaction, knowledge mining call content, maximizing agent performance, and streamlining workforce management affordable to any organization. The modular, component-based product line provides an integrated, total solution for optimizing contact center operations.
Published: Friday, April 29, 2016