#contactcenterworld, @awscloud
Buffalo, NY, USA, Feb 1, 2023 -- CTG (Nasdaq: CTG) ("Company"), a provider of digital IT solutions and services that drive clients' productivity and profitability in North America and Western Europe, announced it has achieved the Amazon Web Services (AWS) Service Delivery designation for Amazon Connect.
Achieving the AWS Service Delivery designation for Amazon Connect, a cloud-based contact center service, differentiates CTG as an AWS Partner Network (APN) member that provides specialized technical proficiency, proven customer experience, and success in delivering Amazon Connect. To receive the designation, APN partners must possess deep experience and the capabilities to deliver solutions seamlessly on AWS.
"This recognition further validates CTG's success in helping our clients build contact center programs that help deliver greater efficiencies and improved customer experience—both critical in today's highly competitive markets," said Tom Niehaus, CTG Executive Vice President, Americas. "This new designation is a testament to CTG's proven technical knowledge, experience, and success with Amazon Connect."
"It’s an honor for our company to receive this designation, which extends CTG’s reputation as a leading provider of digital transformation solutions and services," said Filip Gydé, CTG President and Chief Executive Officer. "I’m especially proud of our accomplishments at Gundersen Health System (Gundersen), where we used Amazon Connect to improve their patient portal phone support by accelerating the resolution of user issues and streamlining the provision of personal health information for the patient population. As a result, Gunderson’s patient portal user satisfaction and engagement has increased, and the time needed to train patient support agents on the phone system has decreased by 75%."
#contactcenterworld, @awscloud
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About CTG:
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. We have earned a reputation as a faster and more reliable, results-driven partner focused on the integration of digital technology into all areas of its clients to improve their operations and increase their value proposition. CTG has operations in North America, South America, Western Europe, and India.
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3. 
Published: Friday, February 3, 2023
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