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News : CTH Pay-TV Subscribers Complain About Shoddy Service
Aug 25, 2014 -- CTH's pay-TV subscribers have lodged complaints about unfair treatment with the National Broadcasting and Telecommunications Commission (NBTC), claiming that they pay high fees for a poor service.
On many online forums netizens have slammed CTH’s poor service including an inefficient call centre which cannot give clear information about newly-launched packages.
Chanawat Vachanonda, CTH's senior vice-president and chief programming and production officer, said the company had helped existing subscribers by upgrading their old packages to the new one.
"We have compensated our existing subscribers by adding new channels to the line-up, so they have more content to watch," Mr Chanawat said.
Mr Chanawat said CTH was now trying to fix and enhance its call centre system.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Capability And Reliability
About National Broadcasting and Telecommunications Commission:
The National Broadcasting and Telecommunications Commission or NBTC is an independent state regulatory body which was established under the Act on Organization to Assign Radio Frequency and to Regulate the Broadcasting and Telecommunication Services B.E. 2553.
Published: Tuesday, August 26, 2014