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News : Ctrip Announces Revenues are Up in China
Beijing, China, Aug 4, 2015 -- Ctrip, an online travel firm in China, announces second quarter revenues up, and similar growth expected for the next three months as well.
Its two main business lines are accommodation and transportation. Ctrip’s accommodation numbers show volumes up compared with the same quarter last year.
On the earnings call, CEO James Liang said that four to five star hotels accounted for more than half the volumes in the quarter.
Air is a strong part of Ctrip’s business, and again, it appears that Ctrip is aiming upmarket and appealing to customers who like the service it can offer via its call centre.
Running a call centre might seem incongruous for a tech-focused business, but Ctrip bosses pointed out that the call centre was handling more business with fewer staff and that it came into its own during crisis situations.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
Ctrip is a mainland China-focused travel agency, which runs the eponymous Ctrip.com travel website.
Published: Friday, August 7, 2015