News : CUC Works to Improve its Customer Service
Saipan, Northern Marianas, USA, Dec 5, 2017 -- The Commonwealth Utilities Corp. recently made changes on its customer service in a bid to improve and set standards for the benefit of customers.
According to CUC executive director Gary Camacho, CUC continues to find ways to lessen the burden on their customers and improve service and first on its line of sight is cutting down the wait time.
"There have been long lines in the past but now…the goal is to only have a maximum of a 20-minute wait and people should be out of the door after that time," he said. "We used to have a high number but we have lowered it."
Another improvement is CUC’s numbering program. They have also expanded the number of counters, with four more windows.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"I’ve spoken to our cashier supervisor to follow the demand of the consumer in the lobby. If there are particular solid waste issues, we have the customer service group available to assist people and we also have a dispute section where a supervisor can address the concerns of the customers," Camacho added.
He said the agency has made an effort to give its consumers options and control on how they want their relationship with CUC to be.
"Whether it’s a net meter, pre-paid meter, whether they want to pay online, at the banks on island or as walk-in because some customers prefer personal attention, there’s a variety of different ways that a consumer can have for an established relationship with their utility."
"There are always challenges with customer service. However, we see and understand the situation. We’ve done good so far as this is improvement is very recent and we will continue to find ways to ensure customers to get in and out quickly," Camacho added.
"We realize that there is some kind of issue with regards to the security deposit, which is $180, but we are continuously working with customers and implement that in a way that they could pay the security deposit in terms such as staggered payment…so that this will become affordable."
"The security deposit is very important as we have an over $400 meter and it’s important that when somebody vacate the dwelling, at least we are informed so we can take out the meter so we can provide it to the next," he added.
Camacho does not want to rest on that and instead aim to maintain its reputation of providing quality customer service.
"We need to be the utility that people expect. While we are running CUC as a business, we also make sure that we provide good service to the community," Camacho said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Best Agent Award
Published: Wednesday, December 6, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...