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News : CUnet Partners with PerformLine
Paramus, N.J., March 18, 2014 -- CUnet has once again raised the bar on compliance monitoring of calls from student prospects within higher education. The partnership with PerformLine, a provider of compliance monitoring services for marketers, brings CUnet’s call monitoring capabilities to a new level. Higher-education marketers want to know the student prospects they are contacting are interested in learning more about the programs at their schools. CUnet monitoring, through the PerformLine partnership, now monitors for interest while ensuring the compliance and quality of telephone inquiries.
CUnet chose to partner with PerformLine for increased third-party call monitoring within their Enforce compliance solution offering because PerformLine’s cloud-based platform, PerformMatch, automatically monitors for regulatory, brand and Telephone Consumer Protection Act (TCPA) compliance while providing real-time analytics and workflow tools in one platform. PerformLine’s call monitoring technology allows CUnet’s compliance team to monitor up to 100 percent of telephone inquiries, pinpoint the source of potential problems, document and track issues for audit purposes and improve performance management and training opportunities.
"Compliance monitoring of third party call centers is a key element to the success of our higher education clients," said Clarissa Banting, managing director of operations at CUnet. "We hold ourselves and our affiliates accountable for driving enrollment growth, with compliance at the forefront of our process. Partnering with PerformLine to expand and enhance our call monitoring process allows us to continue leading the industry in compliance."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
PerformLine develops and delivers the most advanced compliance monitoring services for marketers. Leading companies looking to optimize their businesses choose the PerformMatch™ SaaS platform to discover, monitor and enforce regulatory and brand compliance. The PerformMatch platform provides the most comprehensive solution for regulatory marketing oversight in a single platform, always on, always monitoring. PerformLine, Inc. is headquartered in Morristown, NJ.
Published: Wednesday, March 19, 2014