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News : Curious Thing Positively Impacts Public Safety, Scales Conversational AI Solutions and Connects Customers Globally using

#contactcenterworld, @vonage, @CuriousThingAI

Holmdel, NJ, USA, Apr, 2022 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, announced that Australia-based startup Curious Thing is using the Vonage Communication Platform (VCP) to scale its solutions and improve customer experiences with automated and AI-enabled proactive customer engagement.

Curious Thing is a voice-based conversational AI startup. Its voice AI technology is currently used in proactive call outreach and inbound service augmentation, helping ecommerce, financial services and healthcare providers re-engage with customers and uncover deeper insights from conversations.

"With the Curious Thing engine, we can understand people in their own language," explains Rik Johnson, Head of Solutions, Curious Thing. "Without Vonage, we wouldn't be able to connect our customers with huge volumes of people at scale globally, while maintaining personalized connections. The combination of the Curious Thing engine and the near-limitless capability of Vonage APIs helps us solve a variety of problems for our customers."

The team behind Curious Thing is focused on building intelligent communications solutions that provide personalized experiences.

July, a direct-to-consumer travel brand, embarked on a conversational commerce AI project with Curious Thing and Vonage to understand cart abandonment and ways to encourage purchase completion.

"We are always looking for new channels to add to our marketing stack and conversational AI was a natural thing to try after the results we've seen with SMS and email marketing," said July co-founder Richard Li. "The real-time personalization of AI technology will get us a lot of cut-through compared to other channels. In the coming years, AI will continue to help e-commerce businesses scale and meet the demand of consumers, especially when it comes to customer experience."

"Through the Vonage Communications Platform, Curious Thing has been able to easily integrate scalable, international capabilities into its existing offering and improve customer experiences with automated and AI-enabled proactive customer engagement," said Savinay Berry, EVP of Product and Engineering for Vonage. "Businesses of all sizes are looking to engage with their customers more deeply by shifting from notifications and transactions to conversations and ultimately a future of immersive engagement."

#contactcenterworld, @vonage, @CuriousThingAI

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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About Curious Thing:
Company LogoCurious Thing is a Sydney-based artificial intelligence (AI) voice-tech platform.
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Today's Tip of the Day - Where The System Breaks Down

Read today's tip or listen to it on podcast.

Published: Friday, April 8, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hubâ„¢, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

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