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News : New Mobile App Headline Salesforce Desk.com Update
June 17, 2014 -- After introducing updates in late 2013, Salesforce has made some more significant enhancements to the Desk.com customer service application.
Notable among them is a wizard that lets individual agents or help-desk users create views into customer support data that are individualized according to their specific job function or, potentially, the accounts they are assigned to manage. Agents can also more easily create precanned responses to common issues or problems, which can be sent to multiple customers at the same time to speed resolution.
"Small businesses can get ahead of customers' questions and answer them faster," said Leyla Seka, general manager and senior vice president of Salesforce Desk.com.
That philosophy also applies to the new mobile app that complements the service, which works (for now) on Apple iOS. Agents can add notes or assign cases, among other tasks. An Android edition is due in fall 2014.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From SalesForce
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Wednesday, June 18, 2014