News : Customer Contact Center Expands
Wahpeton, ND, USA, March 23, 2015 - Blue Cross Blue Shield of North Dakota is expanding its plans for job growth in the region with a strategy that includes adding more employees and a new customer contact center that just recently opened.
The plan for Blue Cross Blue Shield of North Dakota in Wahpeton started in spring of 2014 in an attempt to diversify the staffing of the company, according to Customer Contact Center Director Russ Boyle. To do so, the company started a partnership with North Dakota State College of Science, which included a lease for a 900-square-foot room on campus.
"That was our way of testing the waters to see if there were strong candidates and to see if there was any opportunity for growth," Boyle said. "The applicant pool turned out to be very strong. The group we have right now, there has been zero turnover with them and they are a productive, strong staff."
The insurance company moved into its current location at the old Opera House on Dakota Avenue, thanks to a tax program provided by the city of Wahpeton.
"We worked with the city on this space, since it happens to be in the renaissance zone," Boyle said. "So there were tax incentives we were able to get to help bring jobs to Wahpeton.
"(City Council Member) Alisa Mitskog was very proactive with us and (Wahpeton Economic Development Director) Jane Priebe was great working with us to make it happen," Boyle said. "NDSCS was helpful, too, in giving us the space to lease from them to get started out."
The new facility, located on the second floor at 403 Dakota Avenue, can handle up to 25 staff members and Boyle explained that there were telecommuting opportunities, allowing employees to work from home, too.
"I think the local impact will be strong. We are offering very competitive wages and benefits, so I think we’ll only bring additional satisfaction to individuals within the community," Boyle said. "I don’t think we are limited any longer in just being a call center. If we find out that we want to bring more jobs to Wahpeton with the facility with the second floor and third floor, we can do so."
So far, the response from the workers at the new location have enjoyed the change of scenery, according to contact center Manager Angie Cruff.
"The staff have enjoyed moving into the new office," Cruff said. "They enjoy being downtown and being part of the culture and atmosphere."
The Blue Cross Blue Shield of North Dakota’s Wahpeton office has seven new hires scheduled for Monday and plans to add more in the future until it reaches 25 employees. The office currently has 10 workers.
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Published: Monday, March 23, 2015