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StoreNews : Customer Conversation Tech Provider ContactEngine Launches into US Market
#contactcenterworld, @contactengine
Washington, DC, USA, June 19, 2017 -- ContactEngine, a UK-based customer conversation technology provider, announces its entry in the US market, with its Chief Commercial Officer, Giles Bryan returning to the US to steer the launch.
The US expansion comes off the back of a Series A from venture capital firms Beringea and Amadeus Capital. The US headquarters in Washington DC will focus on winning business in the telecoms, cable, home services, utilities and white good sectors.
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Giles Bryan, one of the three co-founders of ContactEngine, will spearhead the US expansion. A seasoned entrepreneur with a strong technical background (a pre-IPO member of MicroStrategy Inc), Giles is able to drive innovation into the gap between corporates and their customers, to the benefit of both.
Giles Bryan, Chief Commercial Officer at ContactEngine, said: "Building on our success in Europe, we have identified a market gap and a clear demand for our technology in the US. People shouldn't need to select services based on how they are being looked after. Instead, given the available corporate data and personal comms channels, everyone should have every reason to expect perfect service 100% of the time. It's my great pleasure to return to the US armed with ContactEngine's conversational technology, and help make perfect customer journeys a reality."
Dr. Mark K. Smith, CEO of ContactEngine, said: "Our US expansion comes off the back of several great years in Europe. As a company that delivers efficiencies for consumer-facing businesses as well as optimizing the customer experience, we've determined that there is huge requirement for our technology across the US. We've already started to work with some of the largest businesses in the country, and achieving a significant presence in the US is the next step to rolling out ContactEngine worldwide."
#contactcenterworld, @contactengine
Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prnewswire.com
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About ContactEngine:
ContactEngine improves the key interactions between corporates and their customers, ensuring that crucial moments such as sales, deliveries and appointments are executed with precision and minimum effort. The automated and interactive communications that ContactEngine provides are used in close conjunction with human resources to provide a trinity of proven benefits: improved efficiency, cost savings and crucially, happier customers.
Published: Thursday, June 22, 2017
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