All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
News : Customer Conversation Tech Provider ContactEngine Launches into US Market
Washington, DC, USA, June 19, 2017 -- ContactEngine, a UK-based customer conversation technology provider, announces its entry in the US market, with its Chief Commercial Officer, Giles Bryan returning to the US to steer the launch.
The US expansion comes off the back of a Series A from venture capital firms Beringea and Amadeus Capital. The US headquarters in Washington DC will focus on winning business in the telecoms, cable, home services, utilities and white good sectors.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Giles Bryan, one of the three co-founders of ContactEngine, will spearhead the US expansion. A seasoned entrepreneur with a strong technical background (a pre-IPO member of MicroStrategy Inc), Giles is able to drive innovation into the gap between corporates and their customers, to the benefit of both.
Giles Bryan, Chief Commercial Officer at ContactEngine, said: "Building on our success in Europe, we have identified a market gap and a clear demand for our technology in the US. People shouldn't need to select services based on how they are being looked after. Instead, given the available corporate data and personal comms channels, everyone should have every reason to expect perfect service 100% of the time. It's my great pleasure to return to the US armed with ContactEngine's conversational technology, and help make perfect customer journeys a reality."
Dr. Mark K. Smith, CEO of ContactEngine, said: "Our US expansion comes off the back of several great years in Europe. As a company that delivers efficiencies for consumer-facing businesses as well as optimizing the customer experience, we've determined that there is huge requirement for our technology across the US. We've already started to work with some of the largest businesses in the country, and achieving a significant presence in the US is the next step to rolling out ContactEngine worldwide."
#contactcenterworld
Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prnewswire.com
Today's Tip of the Day - Do Your Agents Have All The Right Tools?
Related Editorial
- Whirlpool Increases Customer Engagement and Workforce Efficiency with ContactEngine
- Bannock County Unveils Next-generation 911 Dispatch System
- Medallia Launches Healthcare Practice to Meet Demand for Healthcare Experience Excellence
- 2019 NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Asia Pacific
- 2019 NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Asia Pacific
- Loudoun Co. Agencies to Work Together to Improve 911 Call Response
More Editorial From ContactEngine
About ContactEngine:
ContactEngine improves the key interactions between corporates and their customers, ensuring that crucial moments such as sales, deliveries and appointments are executed with precision and minimum effort. The automated and interactive communications that ContactEngine provides are used in close conjunction with human resources to provide a trinity of proven benefits: improved efficiency, cost savings and crucially, happier customers.
Published: Thursday, June 22, 2017
Industry Suppliers | Get Listed |
 | Eckoh Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK ... (view more) | |
| eGain Corporation eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom... (view more) | |
| Genex Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and... (view more) | |
| NICE Systems NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re... (view more) | |
| Get Listed |
Upcoming Events
Submit Event
This e... Read More...
 | 1 |
 6306 | Share |