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News : Customer Direct Announces New Contact Center Location
Customer Direct (parent ofGuestDirectSM) is proud to announce it has opened a new contact center in the heart of Jefferson County. The new location is at 2136 Tenbrook Road, in Arnold, Missouri next to Metro Business College.
"Arnold is the perfect location for Customer Direct’s expansion," said Robert W. Nolan, Jr., Customer Direct CEO. "Just like Arnold, we have experienced tremendous growth over the past several years. The additional facility in Arnold allows Customer Direct to increase our daily capacity by nearly 75%. That means potentially more than 60,000 calls, emails and chat sessions taking place annuallyfrom our new Arnold contact center."
Customer Direct’s new center brings 70 jobs to Jefferson County. The Arnold location will focus primarily on Hospitality Reservations. The new facility is staffed 24/7/365.?
"We are fortunate to be able to grow as much as we have over the past couple of years," adds Mr.Nolan. "Our new Arnold location gives us the ability to comfortably accommodate our growing team of Specialists, letting us focus on providing the service level our customers expect. As a privately-held company with a culture rooted in helping others, we are passionate about being as nimble as our customer service needs demand. This expansion in Arnold helps us not only meet that demand, but stay ahead of the momentum and provide exceptional service to our growing customer base."
"I am pleased to welcome Customer Direct to Arnold," says Bryan Richison,Arnold’s City Administrator."The company offers a unique set of services that complements and diversifies our businesscommunity. The investment they have made in our cityand the jobs they bring to town continue Arnold’s trend of success and growth. I look forward to working with them in the future."
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About Customer Contact Technologies:
Founded in 1997, St. Louis-based Customer Direct and its Guest Direct division provide outsourced call, email, and chat sales & support services for a wide variety of clientele. These services include customer care, multi-tier technical support, and back-office fulfillment. Customer Direct and its Guest Direct division serve domestic and international clients within industries such as hospitality, Internet retail, publishing, catalog sales, and health care.
Published: Wednesday, October 1, 2014