News : Customer Direct Announces Operations Expansion into Arnold, MO
St. Louis, MO, July 10, 2014 -- Chesterfield, Missouri-based Customer Direct (parent of Guest Directsm), a North American provider in contact center services, announces plans to open a second operations facility in Arnold, MO. Customer Direct’s bilingual agents provide reservations, customer care, multi-tier technical, and back-office operations support to companies throughout the U.S. and the world. Industries served include Hospitality, Publishing, and Internet Retailing.
The new facility, scheduled to open in September 2014, will boast the ability to support an additional 80 agents, and operating 24/7/365 will allow Customer Direct to dramatically increase daily capacity by over 5,000 calls, emails, and chat sessions.
Mr. Nolan concluded, "We are a vital extension of our clients’ brands, frequently the first contact customers have with that brand. We take pride in knowing that we will expertly represent these brands, strengthening the connection between brand and customer whenever possible. It is this approach that allows us to announce this expansion today."
Posted by Veronica Silva Cusi, news correspondent
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About Customer Contact Technologies:
Founded in 1997, St. Louis-based Customer Direct and its Guest Direct division provide outsourced call, email, and chat sales & support services for a wide variety of clientele. These services include customer care, multi-tier technical support, and back-office fulfillment. Customer Direct and its Guest Direct division serve domestic and international clients within industries such as hospitality, Internet retail, publishing, catalog sales, and health care.
Published: Monday, July 14, 2014