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News : Customer Experience Consultancy Expands West With Newest Hire
Toronto, ON, Canada, Feb 10, 2016 -- Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. announced that Colin Lavery has joined the customer experience and contact center consulting firm effective immediately.
Colin has over 20 years of solid customer service experience, and brings to the Taylor Reach Group, his management experience, and in depth of experience in emergency and crisis management, business continuity, disaster recovery, training, quality assurance. Colin has deep experience in process, policies & procedures, restructured departments, improved workflow and delivering extraordinary cost savings throughout the organization.
"Colin provides a presence for us in western Canada, we are excited to have Colin on board. His experience and competencies add further depth to the Taylor Reach team, said Taylor, "Colin has demonstrated leadership in the contact center industry and is a positive addition to the Taylor Reach team"
Colin attended the University of Calgary and is based in Calgary Alberta. Colin will service and support, both existing and new Taylor Reach clients in western Canada.
"I am confident in our team, our methodology and our capabilities that know that Colin adds more depth and breadth to Taylor Reach", says Taylor,
Posted by Veronica Silva Cusi, news correspondent
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About The Taylor Reach Group:
The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments. All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals.
Published: Friday, February 12, 2016