News : Customer Experience Professionals Association Hires First Full-Time CEO
Minneapolis, MN, USA, April 29, 2019 -- The Customer Experience Professionals Association (CXPA) has hired Greg Melia, CAE, as CEO, in a newly established full-time role for the international non-profit organization created to guide and enhance the growing field of customer experience management.
Melia brings to the role nearly twenty years of association management experience, including leadership roles at the U.S. Chamber of Commerce and American Society of Association Executives (ASAE). He is widely known in the association community as a voice on certification, member engagement, and innovation. He is a Certified Association Executive (CAE), and was recognized as a Young & Aspiring Association Professional by Association TRENDS in 2009. He holds degrees from The College of William & Mary and London School of Economics, as well as a certificate in creative problem solving and change leadership from the International Center for Studies in Creativity.
"The board is excited to have a customer-centric association management professional join the CXPA during a period of rapid growth and international expansion," said Bob Azman, CCXP, CXPA Board Chair. "We look forward to his leadership and new perspectives he will bring to this role."
Melia will have responsibility for overseeing the 4000+ member association that promotes a community built by members and for members. CXPA provides relevant content, certification and networking to professionals as they seek to improve their organizations' customer experience. Melia will focus on working with the board to execute their strategic plan and respond effectively to the needs of the members.
"CXPA is an amazing community of leaders advancing the practice of customer experience, and I am excited to join CXPA at a time of such great potential," said Melia. "I look forward to working with the entire CXPA to ensure that we champion recognition of the field and continue CXPA's growth as the trusted source for the customer experience profession."
Posted by Veronica Silva Cusi, news correspondent
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About Customer Experience Professionals Association:
The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. Founded in April 2011, the CXPA has more than 80 Corporate Members and 3000 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Genesys, and Verint. Clarabridge, Convergys, InMoment, LiveOps, Mattersight Corporation, Medallia, OpenSpan and TNS are CXPA Silver Sponsors.
Published: Wednesday, May 1, 2019
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