Boston MA, USA, June 3, 2019 -- Vizolution, a global Customer Experience software company that expanded its operations to North America in 2018, has been recognized in the U.S. for creating the first completely paperless mortgage application process in the U.K. on behalf of the Royal Bank of Scotland (RBS). Vizolution was named a product innovation award winner at the Customer Experience Professionals Association (CXPA) Annual Insight Exchange held in Salt Lake City, Utah on May 15th.
"We're delighted to be recognized by the CXPA for our solution that helps banks better meet customer needs and increase business conversion rates," said Bill Safran, CEO of Vizolution. "RBS has shown what is possible by a forward-thinking bank that puts the customer at the center of their business model. The success experienced by RBS underscores the immense opportunity for U.S. banks to adopt digital solutions to strengthen their engagement with customers."
Building on its success in the U.K. and Europe, Vizolution announced its entry into North America in 2018. Vizolution works with financial services, insurance and telecom companies to reduce transaction times, increase sales conversions, and significantly improve customer satisfaction.
"We are very proud that we offer the U.K.'s only fully paperless end to end mortgage application process, and we know that customers love it. Partnering with Vizolution has been pivotal for its success, and we look forward to continue to work together to create innovations that put the customer first," said Ian McLaughlin, Managing Director, Home Buying and Ownership at Royal Bank of Scotland.
Posted by Veronica Silva Cusi, news correspondent
Vizolution is a UK provider of innovative visual sales solutions.
About Customer Experience Professionals Association:
The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. Founded in April 2011, the CXPA has more than 80 Corporate Members and 3000 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Genesys, and Verint. Clarabridge, Convergys, InMoment, LiveOps, Mattersight Corporation, Medallia, OpenSpan and TNS are CXPA Silver Sponsors.
Published: Wednesday, June 5, 2019
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