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News : Customer Feedback Drives the New Release of Bright Pattern Contact Center

#contactcenterworld, @brightpatternus

San Bruno, CA, USA, Sept, 2017 -- Bright Pattern, a provider of cloud contact center software as a service, announced the availability of Summer Release 2017. The release includes customer-requested functionality, and stability improvements.



Today’s contact center aspire to proactively engage with their customers regardless of location or channel. The Bright Pattern Summer Release 2017 provides global enterprises with a complete omnichannel solution with holistic reporting and management of the customer journey.

"The 3.16 Summer Release provides great tools for contact center supervisors to simplify the management of agents and day-to-day operations with added customizations throughout the platform," said Konstantin Kishinsky, CEO of Bright Pattern. "The new integration partnerships expand our vast ecosystem allowing customers to take advantage of big data across all SaaS technologies. I am pleased with the results of our customer feedback process so far, and I will make sure it gets all the resources it needs in the future."

Availability: Summer Release 2017 will be available Q3, 2017

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com


About Bright Pattern Inc:
Company LogoBright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
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Today's Tip of the Day - Offer Alternatives At Every Opportunity

Read today's tip or listen to it on podcast.

Published: Tuesday, September 5, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 
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