News : Customer Feedback Drives the New Release of Bright Pattern Contact Center
San Bruno, CA, USA, Sept, 2017 -- Bright Pattern, a provider of cloud contact center software as a service, announced the availability of Summer Release 2017. The release includes customer-requested functionality, and stability improvements.
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Today’s contact center aspire to proactively engage with their customers regardless of location or channel. The Bright Pattern Summer Release 2017 provides global enterprises with a complete omnichannel solution with holistic reporting and management of the customer journey.
"The 3.16 Summer Release provides great tools for contact center supervisors to simplify the management of agents and day-to-day operations with added customizations throughout the platform," said Konstantin Kishinsky, CEO of Bright Pattern. "The new integration partnerships expand our vast ecosystem allowing customers to take advantage of big data across all SaaS technologies. I am pleased with the results of our customer feedback process so far, and I will make sure it gets all the resources it needs in the future."
Availability: Summer Release 2017 will be available Q3, 2017
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Tuesday, September 5, 2017
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