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News : Customer Service Call Centre to Hire 200
June 28, 2014 -- APAC Customer Services, a call centre in downtown Hamilton, plans to hire 200 employees by the fall.
This follows the global company's announcement last December it planned to add 85 to its staff in its Hamilton office, located in the City Centre at 77 James St. N.
The 200 customer service and telesales positions will support major clients in the banking, insurance and energy industries. The company will be looking for staff with customer service, sales and computer skills.
Ken Fraser, general manager of APAC Customer Services in Hamilton, said in a statement: "The continued growth of our Hamilton centre reinforces the value we deliver to our clients and the positive impact being made by APAC in the communities in which we operate. These positions will allow candidates the chance to build a great career as part of our team, as well as provide new and exciting opportunities to current employees."
Posted by Veronica Silva Cusi, news correspondent
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About Expert Global Solutions:
Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of $1.2B, EGS has over 40,000 employees in more than 70 locations across 11 countries. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction.
Published: Wednesday, July 2, 2014