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News : Customer Service Collective is Rapidly Expanding Their Call Center in Jamaica


Los Angeles, CA, USA, May, 2019 -- The founders of Customer Service Collective (CSC), a customer service company with a support staff based in St. George, Utah, are pleased to announce that their three year old call center operation is now growing and also includes many new business services.

"The lack of employment in Jamaica has created an extremely motivated and committed employee, with turnover less than 1 percent since we have opened our customer service call center there," the spokesperson noted, adding that this unheard of for agencies in this type of business.

"Our call center agents in Jamaica are also highly motivated, not just at customer service, but at selling over the phone, and their accents tend to reflect a version of English and British accents, which are much more pleasant to customers than other outsourcing options." English is typically the native language spoken in Jamaica and is the official language of the country. Citizens of the island are well versed in Western culture, being exposed primarily to American television and media.

"The services CSC can offer clients are limited only by the client's imagination. We have over 100 staff located in Kingston Jamaica and we are growing every day. Our support staff is out of Saint George Utah. We chose Jamaica because we're able to hire and retain amazing staff that love their job," the spokesperson noted.


Posted by Veronica Silva Cusi, news correspondent

About Customer Service Collective (CSC):
Company LogoCustomer Service Collective (CSC) is a customer service company created by advertisers, for advertisers. CSC has small dedicated teams who are trained to have a sales mentality on every call. The use of these small dedicated teams paired with their low agent turnover ensures that their business clients get dedicated agents that know their campaigns like the back of their hand.
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Today's Tip of the Day - Think About Demotivating Your Staff

Read today's tip or listen to it on podcast.

Published: Monday, May 20, 2019

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