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News : Customer Service Excellence: UniFirst Names 2020 Aldo Croatti Award Winners

#contactcenterworld

Wilmington, MA, USA, Nov, 2020 -- UniFirst Corporation (NYSE: UNF), a North American provider in customized work uniform programs, corporate attire, and facility service products, has named six Route Service Representatives (RSRs) as their 2020 recipients of the Aldo Croatti Award.

Named after the company founder, the Aldo Croatti Award is presented to UniFirst RSRs who retain 100 percent of their customers for an entire fiscal year, while also exemplifying customer service excellence and satisfaction. This year's RSR achievements were particularly impressive considering the additional market challenges presented by the COVID-19 pandemic.

Each Aldo Croatti Award winner will receive a cash prize and other rewards, and they will be formally honored at UniFirst's 2020 President's Club celebrations being held virtually in December. These individuals will also be recognized with additional intracompany, public, and UniFirst customer communications.


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UniFirst's 2020 Aldo Croatti Award recipients are as follows:

Clement Guerin, Montreal, QC
George Labiris, London, ON
Eric Larson, Nashville, TN
Patrick Lebel, Montreal, QB (three-time Aldo Croatti Award recipient)
Merlin Loftin, Odessa, TX (two-time Aldo Croatti Award recipient)
Ross Williamson, Altoona, PA (three-time Aldo Croatti Award recipient)

"One of UniFirst's core values is 'customer focus,' and, as a company, we're driven to provide customers with superior service," said Steven Sintros, UniFirst president and CEO. "These RSRs epitomize customer service excellence, and they're vital contributors to UniFirst's continued success. Earning the Aldo Croatti Award is no small feat, especially considering the challenges surrounding the COVID-19 pandemic. The fact that these individuals were able to persevere through adversity and still accomplish their lofty service goals only helps to underscore their skill and dedication."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About UniFirst:
Headquartered in Wilmington, Mass., UniFirst Corporation (NYSE: UNF) is a North American leader in the supply and servicing of uniform and workwear programs, as well as the delivery of facility service programs. Together with its subsidiaries, the company also provides first aid and safety products, and manages specialized garment programs for the cleanroom and nuclear industries.
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Today's Tip of the Day - Build In Training Time

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Published: Friday, November 27, 2020

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2021 Buyers Guide Visual Communications

 
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Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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