News : Customer Service Robot Debuts at Tokyo-Mitsubishi UFJ
Tokyo, Japan, April 14, 2015 -- Bank of Tokyo-Mitsubishi UFJ took a first step toward employing nonhuman staff on Monday, with the introduction of a customer service humanoid robot at its flagship Tokyo outlet.
Standing 58 cm tall and weighing 5.4 kg, the Nao robot will work at reception until April 23 before potentially being rolled out full time, according to the Mitsubishi UFJ Financial Group Inc. unit.
It assisted 18 visitors on its first day, the bank said, providing information using gestures.
The robot, developed by French company Aldebaran Robotics, a subsidiary of Japanese telecom and technology provider SoftBank Corp., speaks Japanese, English and Chinese.
However, it is designed to respond in 19 languages, with the bank mulling its more widespread use for foreign customers ahead of the 2020 Tokyo Olympics.
One female customer welcomed the robot bank clerk and said it was cute.
Meanwhile, Mizuho Bank plans to introduce the Pepper humanoid robot in July.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Motivation & Charity Work
About Bank of Tokyo-Mitsubishi UFJ:
The Bank of Tokyo-Mitsubishi UFJ, Ltd. is the largest bank in Japan, which was established on January 1, 2006, with the merger of the Bank of Tokyo-Mitsubishi, Ltd. and UFJ Bank Ltd.
Published: Wednesday, April 15, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...