News : Customer Support Center Now Offering Comprehensive Suite of Services
Unity, ME, March 25, 2014 -- XACT Telesolutions, a customer support center located in the U.S., is now offering new and existing customers a way to serve their clients across all platforms, online and off. Before the new suite of services was announced, the customer support center primarily offered call center service solutions. Now, it's offering these services and more, including email management, web chat assistance and – their newest offering – social media monitoring.
While email management and web chat assistance have been available for quite some time at XACT, the support center is now placing more emphasis on the delivery of these online support services. XACT understands that telephone support is vital to an effective customer service department, but the company also understands the urgency of putting online support on the same plane of importance.
"We’re excited to continue to serve our customers’ communication needs with this full suite of product offerings," said Lynn Fick, president of XACT Telesolutions. "It is crucial that contact centers evolve to meet all avenues of client contact and customer communication."
Combining online services like email management, web chat assistance, and social media monitoring with XACT's call center services will create a versatile, modern customer support base for companies nationwide.
Posted by Veronica Silva Cusi, news correspondent
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About XACT Telesolutions:
XACT Telesolutions uses state-of-the-art call processing technology to support communication between company and client. With over 100 years of combined experience, the call center has risen to the challenges of companies nationwide and met them with success. All employees at XACT Telesolutions are trained using forward-thinking training systems and taught the importance of excellent customer service.
Published: Wednesday, March 26, 2014