News : CustomerMatrix Unveils Cognitive Intelligence Engine for CRM
New York, NY, USA, March 11, 2015 -- CustomerMatrix has launched the Cognitive Intelligence Engine for CRM, a platform that empowers companies to maximize customer interactions by helping current CRM systems and processes better use all available data and knowledge. By combining cognitive intelligence with a customizable user interface, frontline employees can make split-second decisions that increase revenue from every customer interaction.
The platform learns from Big Data in real-time by using internal and external sources to link all customer information and interactions, read through all text to extract and enrich all knowledge. It then recommends best actions, called Action Alerts, while identifying upsell/cross-sell opportunities and risks, all in the context of existing CRM workflows and user interfaces.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Corporate Values
Published: Thursday, March 12, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...