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News : Customers Can Now Call Sagicor Later

#contactcenterworld

St. Michael, Barbados May 15, 2019 -- Sagicor Life has announced that it has extended its call centre hours.

"As companies seek to improve their customer service with global best practices, regional insurance company Sagicor Life Inc has stepped to the forefront with extended call centre hours to better serve their clients," the company stated via a media release on Wednesday.

Sagicor's new call centre hours have been extended by three and a half hours on weekdays so that representatives are now available until 8 pm instead of 4.30 pm.

This allows busy customers additional time to manage their transactions with the company. Customer Service representatives will be available to assist customers with change requests or queries about the status of their Individual Life policies, as well as request a refund, loan or withdrawal before visiting any of their locations.

Robert Trestrail, Executive Vice President and General Manager, Sagicor Life Inc, explained that the move was necessary for today’s business climate.

"Our customers are doing business differently today than they were 10 years ago, or even two years ago. We have customers in various time zones or customers who begin shift work in the evenings rather than operating from 9 to 5.

"In order to make the customer’s experience easier and to provide that human touch, we are giving our customers additional time to connect with us at our call centre."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.looptt.com


Today's Tip of the Day - Training Certificates

Read today's tip or listen to it on podcast.

Published: Friday, May 17, 2019

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2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 
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