St. Michael, Barbados May 15, 2019 -- Sagicor Life has announced that it has extended its call centre hours.
"As companies seek to improve their customer service with global best practices, regional insurance company Sagicor Life Inc has stepped to the forefront with extended call centre hours to better serve their clients," the company stated via a media release on Wednesday.
Sagicor's new call centre hours have been extended by three and a half hours on weekdays so that representatives are now available until 8 pm instead of 4.30 pm.
This allows busy customers additional time to manage their transactions with the company. Customer Service representatives will be available to assist customers with change requests or queries about the status of their Individual Life policies, as well as request a refund, loan or withdrawal before visiting any of their locations.
Robert Trestrail, Executive Vice President and General Manager, Sagicor Life Inc, explained that the move was necessary for today’s business climate.
"Our customers are doing business differently today than they were 10 years ago, or even two years ago. We have customers in various time zones or customers who begin shift work in the evenings rather than operating from 9 to 5.
"In order to make the customer’s experience easier and to provide that human touch, we are giving our customers additional time to connect with us at our call centre."
Posted by Veronica Silva Cusi, news correspondent
Published: Friday, May 17, 2019
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