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News : Customers Can Now Call Sagicor Later

#contactcenterworld

St. Michael, Barbados May 15, 2019 -- Sagicor Life has announced that it has extended its call centre hours.

"As companies seek to improve their customer service with global best practices, regional insurance company Sagicor Life Inc has stepped to the forefront with extended call centre hours to better serve their clients," the company stated via a media release on Wednesday.

Sagicor's new call centre hours have been extended by three and a half hours on weekdays so that representatives are now available until 8 pm instead of 4.30 pm.

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....CONTENT CONTINUED BELOW

This allows busy customers additional time to manage their transactions with the company. Customer Service representatives will be available to assist customers with change requests or queries about the status of their Individual Life policies, as well as request a refund, loan or withdrawal before visiting any of their locations.

Robert Trestrail, Executive Vice President and General Manager, Sagicor Life Inc, explained that the move was necessary for today’s business climate.

"Our customers are doing business differently today than they were 10 years ago, or even two years ago. We have customers in various time zones or customers who begin shift work in the evenings rather than operating from 9 to 5.

"In order to make the customer’s experience easier and to provide that human touch, we are giving our customers additional time to connect with us at our call centre."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.looptt.com


Today's Tip of the Day - A Question For Your Agents

Read today's tip or listen to it on podcast.

Published: Friday, May 17, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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