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News : Customers Lose Money as Fake Customer Care Numbers of Zomato Pop Up

#contactcenterworld

New Delhi, India, Aug, 2019 -- Ever ordered food on Zomato and spoken to an executive at their customer care centre? Chances are you have been tricked as the food delivery app does not have a call-in facility.

Citing complaints from several customers about fake customer care number, Zomato filed a police complaint last month.

The food aggregator had told police it does not have a customer care number at all and redresses complaints through a chat service available on the application. Alternatively, a customer can write a message to the company on its official website, according to a report in Times of India.

In a recent case, a Bengaluru woman lost all her money from her savings account after she allegedly contacted Zomato's customer care by searching the number on Google. The woman, who was unhappy with her order and sought a refund, was reassured by the customer care executive that she will get a full refund within 24 hours. Minutes later, her bank account had zero balance.

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The Bengaluru woman had called the number 9134425406 and was told the refund amount could be transferred immediately via Google Pay and she would have to download a mobile application called Any Desk’. On following the steps dictated by the voice on phone, all the money in her bank account - Rs 17,286 - got debited, according to the report.

When India Today tried to call on the number, the number was not reachable.

Google search continues to throw up several customer care numbers atrributed to Zomato. The app is still available for download on the play store but the number has been suspended.

In another case, a man in Chennai called one of the fake customer care numbers he found during a search on the internet. The person on the other side asked him for his unified payments interface (UPI) pin, password and bank details to initiate a refund for his order. Suspecting foul play, the man gave him incorrect him. Soon, the man received two SMSs from his bank stating that two transaction requests for amounts of Rs 5,000 and Rs 10 had failed due to incorrect pin.

Zomato filed a complaint with the cyber police on July 25. After preliminary investigation, a police complaint was filed.

A Zomato representative said in the complaint that the presence of such fake websites are a threat to the customers as well as the buisness.

A case was registered under section 420 (cheating) of IPC and section 66C (identity theft), 66D (impersonation to cheat by using electronic and computer device) of the IT Act.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.indiatoday.in


About Zomato:
Company LogoFounded in India in 2008, Zomato has grown into a global restaurant search and discovery website and app, providing in-depth information for over 1.4 million restaurants across 23 countries.
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Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Tuesday, August 20, 2019

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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