#contactcenterworld, @UJETco, @g2_telecom
San Francisco, CA, USA, Jan 12, 2022 -- UJET, Inc., a CCaaS 3.0 cloud contact center provider, announced that it has been named the leader in G2’s 2022 Winter Grid Report for User Satisfaction in Contact Center Operations Software for the seventh consecutive quarter with a score of 98 out of 100.
Based on over 600 customer reviews, UJET leads 16 G2 Winter Reports and is also recognized for:
Best relationships and best support for both enterprise and mid-market customers.
Best usability including easiest setup and user adoption for both enterprise and mid-market customers, including #1 in users most likely to recommend UJET in the enterprise segment.
Best relationship and best support for Telecom Services for Call Centers category.
UJET earned 55 badges including: Highest User Adoption, Easiest to Do Business With, Easiest Set-Up, Best Results, Users Most Likely to Recommend, and more.
"At UJET, we put the user first in everything we do. We provide our customers with top-notch service and cutting-edge technology that outperforms legacy contact center systems," said Vasili Triant, Chief Operating Officer of ujet.cx. "It’s a new day in the contact center – and the G2 Winter Reports show that companies are craving change. We’re appreciative of our customers’ positive feedback, and we look forward to another year of innovation and success."
Reviews continue to praise UJET for its ease of use, functionality, and support. Highlights from recent UJET customer reviews on G2 include:
"UJET is a great solutions provider and an even better group of people to work with."
"This company is super easy to work with. The tool is intuitive and powerful, and our account managers are always helpful in catering the experience to us."
"UJET was quick to grab from the start. Simple yet elegant."
"The best integrated system ever."
"UJET is easy to understand and very reliable."
The information and ratings shared by G2 in their quarterly reports helps buyers select the best products suited for their business and objectives, and provides sellers, media, investors and analysts with benchmarks for product comparison and market trend analysis.
#contactcenterworld, @UJETco, @g2_telecom
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About UJET:
UJET is a cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
About G2, Inc:
Since 2000, G2, Inc has provided Contract Negotiation services to Fortune 500 and Global 100 companies across all industries. G2, Inc’s clients are some of the most well-known names in business with telecom infrastructures spanning across the Americas, Europe and Asia Pacific.
Published: Friday, January 14, 2022
2.) | Answer-4u Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more) |
3.) | Connect Assist Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) |
7.) | WorkGenda WorkGenda WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall