Melville, NY, USA, Dec 18, 2019 -- Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced that it received the highest overall vendor satisfaction, product, professional services and product innovation scores from customers according to DMG Consulting LLC’s new 2019-2020 Robotic Process Automation (RPA) Product and Market Report*.
On the heels of these new rankings, Verint is continuing to expand its RPA leadership position via the introduction of a new analytics solution – Robotic Process Automation Discovery™ – to help organizations best leverage RPA – in the cloud or on premise – to accelerate time-to-value in intelligent automation initiatives.
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Verint RPA: High Customer Satisfaction Scores in All Three DMG Ratings Categories
The DMG report provides analysis of the RPA market and vendors who offer solutions that address service, contact center, back-office and other enterprise uses. Verint received the highest customer scores among all featured vendors in Vendor Satisfaction ratings for professional services and product innovation, while tying for highest scores in product, implementation, and responsiveness to product enhancement requests. Verint also received the highest scores among all vendors covered in the report for six product capabilities and seven product effectiveness categories.
Commenting on the overall RPA market outlook, Donna Fluss, president, DMG Consulting, says: "DMG expects the pace of growth to remain very strong, experiencing year-over-year increases of 100% or more in each of the next five years. Use cases for RPA are growing in both front- and back-office operations, and organizations are beginning to appreciate the benefits of a collaborative, hybrid workforce."
"Automation Discovery identifies and discovers what processes can be improved through automation," says Verint’s John Goodson, SVP and general manager, Products. "Achieving this kind of profound visibility can eliminate the noise associated with process automation and have a positive, rapid impact on digital transformation initiatives."
Posted by Veronica Silva Cusi, news correspondent
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About DMG Consulting LLC:
DMG Consulting LLC is a strategic advisor to companies large and small. The company mission is to leverage technology, process and people to optimize operational efficiency, sales and profits for its clients. The actionable strategies and tactics effect change in internal process and technology to maximize the return from all customer-facing activities - sales, marketing and customer service. The company methodology includes in-depth analysis of all processes, systems and staff that touch customers.
Published: Thursday, December 19, 2019
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