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News : CustomerServ Brings Jobs to Kenya, by Partnering with CCI

#contactcenterworld, @customerservltd, @CCIDigitalSA

Sugar Land, TX, USA, Aug, 2021 -- CustomerServ, an outsourcing provider that specializes in helping brands partner with call center and business process outsourcing (BPO) vendors worldwide, launched its second client in Nairobi, Kenya, with Africa’s BPO company – CCI. CustomerServ has created over 100,000 new outsourcing jobs globally since its inception in 2006, and is committed to job growth in emerging markets. Known as impact sourcing, CustomerServ’s commitment to bringing work to areas with high unemployment and limited career opportunities is a key part of the company’s business strategy and corporate social responsibility.

"Although I was born in Dar es Salaam, Tanzania, many of my friends and family members are from Nairobi," says CustomerServ Founder and President Nick Jiwa, explaining why this achievement in Kenya is important to him personally. "This is the kind of impact sourcing that we strive for—creating job opportunities, teaching management skills, and offering career paths for young, educated, talented, and hard-working individuals living in areas of persistently high unemployment."

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CustomerServ is working with CCI on a dual mission—deliver customer service and new job growth in underserved communities. CCI’s new call center in Nairobi adds 3,000 agents to the 8,000 already working at its flagship centers in South Africa. 

#contactcenterworld, @customerservltd, @CCIDigitalSA

Posted by Veronica Silva Cusi, news correspondent

About CustomerServ:
Company LogoCustomerServ is an outsourcing ecosystem bringing three decades of data, expertise and a rigorous vetting process to match our clients with the right call center vendors and the most effective outsourcing strategies. Our experts consult and advise Fortune 100s to start-ups in discovering vendors from a crowded landscape on-shore. near-shore and off-shore. CustomerServ has vetted over 600 call center and BPO providers since 2006, enabling us to provide an accurate view of the marketplace by taking the guesswork out of vendor selection. The result is a 94% match rate, a 90% - 5 year + vendor retention rate and over $2 billion in outsourcing relationships worldwide, created by CustomerServ.
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About CCI Global:
Company LogoCall Centers India is known as CCI and has set up good building relationship in BPO industry and helping others to growth in industry, Call Centers India in consultancy since 5years and in 2005 launched own delivery center by name of Vcare Call Center India (P) Ltd. and delivering many offshore projects successfully
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Today's Tip of the Day - Learn Through Bad Experience

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Published: Thursday, August 5, 2021

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2021 Buyers Guide Visual Communications

SJS Solutions

Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

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