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News : CustomerSpeak ‘Lays Off 500’ at San José Center
April 11, 2014 -- US-based multilingual data collection and contact center services provider CustomerSpeak has closed down its facility in Mall San Pedro, San José leaving 500 unemployed, according to Costa Rican news site Teletica.
‘Closed’ - CustomerSpeak’s facility in Mall San Pedro, San JoséPredecessor firm Datascension had headquarters in Las Vegas, Nevada, and operations in Anaheim, California, San José and Limon, Costa Rica. In 2010, the firm reported a drop in second quarter revenues. A year later, call center company CustomerSpeak LLC stepped in to acquire Datascension’s assets and assume its liabilities.
At the end of 2013, CustomerSpeak negotiated with the Costa Rican Social Security Administration (CCSS) to pay towards settling Datascension’s worker-employer tax debts.
One of the former members of staff of the San José call center told a Teletica reporter that they had received a letter dispensing with their services. CustomerSpeak has not responded to MrWeb’s requests for further information.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Team Leaders
Published: Monday, April 14, 2014