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News : Customs All Out to Help Businesses Resolve SST Issues


Petaling Jaya, Malaysia, Sept 5, 2018 -- The Customs Department is working around the clock to help address issues faced by businesses over the Sales and Service Tax (SST).

"We have 40 officers manning the Custom’s call centre but we have calls coming in by the thousands, so some calls are not answered," said its director-general Datuk Seri Subromaniam Tholasy.

Many of the officers, he said, had been working until midnight, seven days a week.

"We understand that some calls don’t get through during peak hours, which is why we have extended the (call centre) operation hours until midnight, including on weekends.

"Those who want clarification should perhaps try calling during off-peak hours," he said when contacted.

The department, he said, had also provided an e-mail address.

There is also a list of SST experts whom businesses could contact to address their queries.

"The list, which is available from the Customs website, provides the mobile numbers of the experts," said Subromaniam.

He said that Customs was also providing many hand-holding programmes to help the industries’ transition into the SST system.

"There is no tough enforcement for the time being. It will be advisory in nature. We have rolled out Ops Bimbing SST to help traders.

"All we are asking is for businesses to be patient and get help from our side. We are providing all avenues to help them out," he said.

In Melaka, Domestic Trade and Consumer Affairs Minister Datuk Saifuddin Nasution Ismail said the SST had helped lower the manufacturers’ cost of production.

This was based on feedback ­gathered by his ministry, he added.

"Of course the price of consumer goods will be varied once it reaches the next level of the supply chain such as at the wholesalers and retailers.

"However, we understand that the transition from GST to SST has effectively reduced production costs for manufacturers," he said after visiting a factory in Ayer Keroh yesterday.

Saifuddin said his ministry would scrutinise whether any excessive rise in the price of consumer goods was due to profiteering.

He said the ministry would strictly enforce the Price Control and Anti-Profiteering Act against errant traders.

The ministry, he said, would work closely with Customs to ensure ­traders abide by the rules.

Meanwhile, the Perodua Dealers Association (PDA) and the Perodua Vendors’ Club (KVP) have welcomed the SST as it managed to help lower the prices of Perodua vehicles.

"Based on this new tax structure, the overall cost of Perodua vehicles could be brought down between 1% and 3%," said KVP president Musa Zahidin Ahmad Zaidee.

On Monday, Perodua announced that the prices of its vehicles would be reduced by between 1% and 3% for most of its models compared with the price list under the ­previous Goods and Services Tax.

Musa hoped that the government would continue to engage the country’s automotive ecosystem stakeholders on future policies.

PDA president Khairul Nizam Ayob thanked Perodua and the govern­ment for supporting independent dealers.


Posted by Veronica Silva Cusi, news correspondent

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Today's Tip of the Day - Managing Change

Read today's tip or listen to it on podcast.

Published: Friday, September 7, 2018

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2021 Buyers Guide Computer Telephony Integration

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
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We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
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