News : Customs All Out to Help Businesses Resolve SST Issues
Petaling Jaya, Malaysia, Sept 5, 2018 -- The Customs Department is working around the clock to help address issues faced by businesses over the Sales and Service Tax (SST).
"We have 40 officers manning the Custom’s call centre but we have calls coming in by the thousands, so some calls are not answered," said its director-general Datuk Seri Subromaniam Tholasy.
Many of the officers, he said, had been working until midnight, seven days a week.
"We understand that some calls don’t get through during peak hours, which is why we have extended the (call centre) operation hours until midnight, including on weekends.
"Those who want clarification should perhaps try calling during off-peak hours," he said when contacted.
The department, he said, had also provided an e-mail address.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
There is also a list of SST experts whom businesses could contact to address their queries.
"The list, which is available from the Customs website, provides the mobile numbers of the experts," said Subromaniam.
He said that Customs was also providing many hand-holding programmes to help the industries’ transition into the SST system.
"There is no tough enforcement for the time being. It will be advisory in nature. We have rolled out Ops Bimbing SST to help traders.
"All we are asking is for businesses to be patient and get help from our side. We are providing all avenues to help them out," he said.
In Melaka, Domestic Trade and Consumer Affairs Minister Datuk Saifuddin Nasution Ismail said the SST had helped lower the manufacturers’ cost of production.
This was based on feedback gathered by his ministry, he added.
"Of course the price of consumer goods will be varied once it reaches the next level of the supply chain such as at the wholesalers and retailers.
"However, we understand that the transition from GST to SST has effectively reduced production costs for manufacturers," he said after visiting a factory in Ayer Keroh yesterday.
Saifuddin said his ministry would scrutinise whether any excessive rise in the price of consumer goods was due to profiteering.
He said the ministry would strictly enforce the Price Control and Anti-Profiteering Act against errant traders.
The ministry, he said, would work closely with Customs to ensure traders abide by the rules.
Meanwhile, the Perodua Dealers Association (PDA) and the Perodua Vendors’ Club (KVP) have welcomed the SST as it managed to help lower the prices of Perodua vehicles.
"Based on this new tax structure, the overall cost of Perodua vehicles could be brought down between 1% and 3%," said KVP president Musa Zahidin Ahmad Zaidee.
On Monday, Perodua announced that the prices of its vehicles would be reduced by between 1% and 3% for most of its models compared with the price list under the previous Goods and Services Tax.
Musa hoped that the government would continue to engage the country’s automotive ecosystem stakeholders on future policies.
PDA president Khairul Nizam Ayob thanked Perodua and the government for supporting independent dealers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Promoting Your Brand
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 200,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Friday, September 7, 2018
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...