News : C&W Business to Offer Cisco Collaboration as a Service Over Its MPLS Networks
Miami, FL, USA, March 21, 2016 -- C&W Business, a division of Cable & Wireless Communications Plc (CWC), announces that it will offer Cisco Unified Communications as a Service over its multiprotocol label switching (MPLS) network to its customers across the Caribbean and Latin American region.
The C&W Business portfolio will also include the Cisco Hosted Collaboration Solution (HCS) for the Contact Center.
Daniel Peiretti, SVP Product Development, C&W Business: "By partnering with Cisco, we are further empowering our customers by delivering and managing a cloud services solution to meet their needs. We are pleased to have Cisco's endorsement and excited to be implementing the first Cisco HCS for Contact Center in the Caribbean and Latin America and bring CCaaS and UCaaS across the region."
Gustavo Sorgente, Central America, Caribbean and Northern countries of South America - CANSAC- Cisco: "Cisco HCS delivers the advantages of Cisco's collaboration solutions, with the financial, operational, and strategic benefits associated with cloud services. Now, C&W Business will be able to offer collaboration tools to their customers in the region in a subscriber-based service that is cost effective and in a highly secure environment."
Posted by Veronica Silva Cusi, news correspondent
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Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Wednesday, March 23, 2016