Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
286
MEMBER
Heriadhi Waskitho
Quality Auditor
22
EXECUTIVE MEMBER
Sauma Adam Saputra
Operation Manager
447

News : CWA Call Center Workers Protest Illegal Layoffs

#contactcenterworld, @maximus_news

Washington, DC, USA, June, 2023 - Workers who are organizing with CWA at Maximus traveled to Washington, D.C., last week to urge Health and Human Services Secretary Xavier Beccera to investigate labor practices at Maximus, protect workers from unfair and unnecessary layoffs, and raise wages for contracted workers to $25 per hour. Maximus, a federal government’s call center contractor, provides services to the Centers for Medicare and Medicaid Services and the Centers for Disease Control (CDC).

At the rally, workers described poor working conditions, including low pay, unaffordable health care benefits, and few paths to promotion, especially for Black and Latinx women. Daija Arrington, a Maximus CDC call center worker, said that despite an excellent performance record, she was laid off just before Mother’s Day. "I believe the real reason I was laid off was in retaliation for speaking out about Maximus’s working conditions, and to scare my coworkers from supporting a union. But we have a right to speak out and tell the truth, and to organize to improve our working conditions. That’s why we’re calling on HHS to hold Maximus accountable for mistreating workers, help us keep our jobs, and make sure we’re paid the fair wages we deserve."

NAACP President Derrick Johnson and Rep. Bennie Thompson (D-Miss.) joined the workers’ protest, with Thompson declaring, "Maximus workers deserve to be rewarded for their hard work, not treated like they’re disposable and they don’t matter. It is imperative that HHS ensures that Maximus provides good jobs with living wages, and workers don’t have to face unfair and unnecessary layoffs."

CWA Secretary-Treasurer Sara Steffens echoed the workers’ calls for dignity and respect. "Federal contractors like Maximus are meant to provide good, dignified jobs. Instead, Maximus workers struggle to get by with low pay and little time off. They are tired and fed up with being told they're essential but being treated like they're disposable….Maximus should be investigated by the Biden administration and the HHS. It’s long past time we hold this federal contractor accountable and ensure that all workers at Maximus are given the respect they deserve." CWA Public, Health Care and Education Workers Vice President Margaret Cook also joined the protest in support of the workers.

After Maximus laid off more than 700 workers in May — the company’s second round of layoffs this year — workers took to the streets outside of call centers to protest. Some workers say they were laid off for speaking out about working conditions, and many of the layoffs were based in part on unplanned absences, and therefore could affect workers with disabilities, chronic illnesses, and caregiving responsibilities. The layoffs occurred after top Maximus executives saw more than $12 million in compensation last year.

In the wake of the layoffs, CWA has filed an Unfair Labor Practice charge with the National Labor Relations Board, alleging that a Maximus manager made an implied promise of benefits to some workers in an effort to interfere with their organizing activity. Around the same time, a group of workers was forced to attend a meeting where a supervisor urged them to reject union representation and suggested that unionization could lead to layoffs and closure. CWA also alleges the company offered workers severance agreements that illegally restrict employees’ right to speak publicly about their experiences on the job.

#contactcenterworld, @maximus_news

Posted by Veronica Silva Cusi, news correspondent
Source: https://cwa-union.org/news


About Maximus:
Company LogoMAXIMUS is a leading provider of government services worldwide and is devoted to providing health and human services program management and consulting services to its clients. The Company has more than 6,500 employees located in more than 220 offices in the United States, Canada, Australia and the United Kingdom. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index.
Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Where The System Breaks Down

Read today's tip or listen to it on podcast.

Published: Monday, June 5, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

NEXTGEN-TV

NEXTGEN-TV PROGRAMMING

PROGRAMMING COMING SOON!

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 6114 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =