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News : CWU Lauds Historic Pay Rise for O2 Staff
May 22, 2014 -- O2 customer service centre staff have voted overwhelmingly in favour of a 2.3 per cent pay rise for 2014, negotiated by the Communication Workers Union (CWU).
The deal is the first agreed with contractors Capita which took over management of 3,000 staff at O2 contact centres from the operator in July last year.
The CWU said 94 per cent of the union’s members – exact numbers were not given – voted for the pay deal, which they said was the best they could achieve.
"Negotiations with Capita were particularly tough but we managed to secure a significant improvement on the company’s initial offer of 1.7 per cent over 12 months and I am pleased that members recognised this," said CWU assistant general secretary Sally Bridge (pictured).
for 2015 will begin in November with the review being brought forward to January.
The nine-month deal covers other issues including allowances and payment protection, and will be backdated to April. Negotiations
The award is also slightly less than the 2.6 per cent deal agreed by the CWU for direct O2 employees earlier this year.
O2 and Capita have worked together for more than 21 years, going back to 1992 when Capita Customer Management (then Ventura) and O2 (then Cellnet) signed a contract to support the launch of Cellnet into the consumer mobile market.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
More Editorial From O2
O2 plc has 100% ownership of mobile network operators in three countries - the UK, Germany and Ireland - as well as a mobile Internet portal business. All of these businesses are branded as ''O2''.
Outsourcing - delivering measurable benefits to our clients What we bring our customers: Inspired productive people Streamlined administration processes Effective ICT Innovation Improved customer services Supported by our extensive capabilities Comprehensive range of expertise and resources Extensive business centre network Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore
Published: Monday, May 26, 2014