News : CWU Withdraws Interdict Against MTN
Johannesburg, South Africa, Aug 31, 2016 -- The Communication Workers’ Union has withdrawn an interdict application against MTN to stop its outsourcing plans, the cellular provider says in a statement.
MTN says it is pleased with this move.
The union is demanding, among others, an end to the outsourcing at MTN’s call centres, as well as converting temporary staff into permanent workers after the company said it was planning to outsource some of its call centre facilities to optimise its operations and enhance customer experience.
Earlier this month, MTN announced its plans to outsource some of its call centre facilities and will adopt a hybrid outsource model, which will result in some call centres being outsourced to an experienced third party vendor while others are retained in-house.
Talks broke down last week and the union said and a strike could be a possibility in the next couple of weeks.
MTN last year endured an eight-week strike after CWU members downed tools in a strike that negatively affected its services. The strike eventually led to the abrupt resignation of then chief executive of local operations, Ahmad Farroukh.
"MTN believes that it has been vindicated by the CWU’s decision to withdraw its interdict application and believes that this decision further affirms that MTN has conducted itself in a reasonable manner and had been engaging the employees in in good faith."
The cellular company says it wants to implement the hybrid model to optimise its operations.
"MTN will continue to maintain an open door policy with the union on the matter, in order to reach an outcome that will benefit all the parties concerned, including our customers," says chief human resources officer at MTN SA, Nhlanhla Qwabe.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaint Management
More Editorial From MTN Group
About MTN Group:
MTN Nigeria is part of the MTN Group, one of Africa’s cellular telecommunications company.
About Communication Workers Union:
The Communication Workers Union (CWU) is the main trade union in the United Kingdom for people working for telephone, cable, DSL and postal delivery companies. It has 204,500 members.
Published: Thursday, September 1, 2016