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News : CX Provider Aegis Wins SHRM India Excellence Award for Diversity & Inclusion

#contactcenterworld

Greenwood Village, CO, USA and Mumbai, India, Oct 29, 2018 -- Aegis, a Startek Company (NYSE: SRT) and global provider in customer experience management, announced that for the sixth time in seven years it has received an HR Excellence Award from the Society for Human Resource Management (SHRM) India for Excellence in Diversity and Inclusion. The SHRM HR Excellence Awards were created to recognize organizations that put people first, deliver future-focused excellence in the field of People Management, and understand the importance of human capital as a key contributor to business outcomes.

Aegis was specifically recognized for the creation and use of a multidimensional model of diversity and outcomes-based measurement system to ensure individual and organizational characteristics, values, beliefs, experiences, backgrounds, preferences and behaviors support a diverse and inclusive workplace. As a recipient of the Excellence in Diversity and Inclusion Award, the organization is recognized with other best-in-class companies across the globe that have adopted and implemented policies and practices that build and promote diversity and inclusion.

"We are honored by the continued recognition of SHRM India for our efforts to create a progressive workplace where employees have a sense of purpose and thrive in a culture of empowerment, inclusion and diversity," commented Lance Rosenzweig, Global CEO for Aegis and Startek. "An inclusive workplace gives everyone the confidence to openly express their ideas and fosters higher levels of employee engagement. As the workplace continues to evolve, we'll keep raising the bar to ensure our nearly 50,000 employees across the globe, each of whom have unique abilities and talents, are empowered to help us change the world one conversation at a time."

The awards were presented to honorees during the seventh edition of the SHRM India Annual Conference on Thursday, October 11 at Taj Palace in New Delhi. More than 1,500 HR professionals from India attended. Nominations from organizations of all sizes and across multiple industries were evaluated in this year's competition. Winners were determined by a distinguished jury panel comprised of HR and business leaders from diverse fields. The jury evaluated submissions and in-person presentations from finalists based on the initiative's level of innovation, impact on stakeholders, and sustainability and scalability.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About STARTEK:
Company LogoStarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
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Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Wednesday, October 31, 2018

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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