News : CXexchange Marketplace for NICE inContact CXone Now Offers Virtual Assistant
Salt Lake City, UT, USA, Aug, 2017 -- NICE inContact (Nasdaq:NICE) announced that CogniCor Technologies has joined the DEVone developer program and has products available on CXexchange. CogniCor Virtual Assistant is an artificial intelligence (AI)-powered, fully-automated response agent or chatbot that extends CXone's AI capabilities.
CogniCor is excited for this partnership with NICE and inContact and being part of CXexchange," said Dr. Sindhu Joseph, CEO for CogniCor. "Our technology now integrated with CXone helps customers with automated relevant responses and 24x7 engagement. Our proven AI platform, deployed by several leading brands and built on our proprietary patent pending cognitive deep learning stack, is a genuine differentiator in the market. This partnership significantly enlarges our horizon in North America and Europe by supporting NICE inContact clients throughout their customer support and engagement journey.
Paul Jarman, CEO, inContact:
Having an innovative product and partner in CogniCor enhances CXone, and therefore our customers' contact center operations, said Paul Jarman, CEO of inContact. "Providing opportunities for and efficiency gains on one platform makes a seamless experience for our users. We welcome CogniCor as part of the CXexchange marketplace.
Posted by Veronica Silva Cusi, news correspondent
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About NICE inContact:
NICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Forrester, Ovum, IDC, Frost & Sullivan, DMG, and Ventana.
Published: Tuesday, August 29, 2017
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