News : CXexchange Marketplace for NICE inContact CXone Now Offers Virtual Assistant
Salt Lake City, UT, USA, Aug, 2017 -- NICE inContact (Nasdaq:NICE) announced that CogniCor Technologies has joined the DEVone developer program and has products available on CXexchange. CogniCor Virtual Assistant is an artificial intelligence (AI)-powered, fully-automated response agent or chatbot that extends CXone's AI capabilities.
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CogniCor is excited for this partnership with NICE and inContact and being part of CXexchange," said Dr. Sindhu Joseph, CEO for CogniCor. "Our technology now integrated with CXone helps customers with automated relevant responses and 24x7 engagement. Our proven AI platform, deployed by several leading brands and built on our proprietary patent pending cognitive deep learning stack, is a genuine differentiator in the market. This partnership significantly enlarges our horizon in North America and Europe by supporting NICE inContact clients throughout their customer support and engagement journey.
Paul Jarman, CEO, inContact:
Having an innovative product and partner in CogniCor enhances CXone, and therefore our customers' contact center operations, said Paul Jarman, CEO of inContact. "Providing opportunities for and efficiency gains on one platform makes a seamless experience for our users. We welcome CogniCor as part of the CXexchange marketplace.
Posted by Veronica Silva Cusi, news correspondent
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About NICE inContact:
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Tuesday, August 29, 2017
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