Redwood City, CA, USA, June, 2019 -- Cyara Accelerator for Cloud Migration automates and simplifies the migration of contact centers to the cloud—de-risking what can otherwise be a long, complex, and often manual project. With this new offering, enterprises can gain the benefits of a cloud-based contact center platform, including reduced maintenance costs, greater scalability, improved compliance and greater agility in innovating their customer experience (CX). Cyara Accelerator can speed up all migration projects to cloud-based contact center platforms.
"Customer experience is at the center of digital transformation, and organizations are moving their contact center platforms to the cloud to facilitate success," said Alok Kulkarni, CEO and co-founder of Cyara. "Cyara Accelerator helps get cloud-based contact centers up and running twice as fast, enabling enterprises to innovate more quickly, deliver higher-quality customer experiences, and leverage CX as a brand differentiator."
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Posted by Veronica Silva Cusi, news correspondent
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
Published: Monday, June 17, 2019
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
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