#contactcenterworld, @getcyara, @spearline_
Cyara, a creator and provider of the Customer Experience (CX) Assurance category, announced its acquisition of global communication testing company Spearline, headquartered in Ireland. This significantly expands Cyara’s global in-country dialling and WebRTC testing and monitoring capabilities.
The deal pairs Cyara’s leadership in contact centre and chatbot assurance with Spearline’s global dialling and WebRTC capabilities to deliver a solution set that addresses the needs of enterprises transforming their CX through the adoption of cloud- and AI-based solutions that support the modern remote workforce.
"To support a remote workforce, organizations are moving their communications platforms to the cloud," said Alok Kulkarni, CEO of Cyara. "While this eliminates the complexity of managing the hardware, there is new complexity in testing advanced features that come with these platforms, like AI, video and omnichannel. Cyara offers the only CX assurance platform that can address the complexity of these modern communications systems today, and in the future."
In 2021, Spearline acquired testRTC to add WebRTC monitoring to their portfolio, and most recently bolstered that investment with the acquisition of the Callstats.io business line from 8x8. These investments support the testing and monitoring needs of organizations adopting WebRTC-based cloud communications platforms. Combined with Cyara ResolveAX, this yields the most comprehensive set of assurance solutions for WebRTC-based platforms.
"We are thrilled to join forces with Cyara to bring unmatched excellence to CX assurance," said Kevin Buckley, Co-Founder and CEO of Spearline. "This strategic move enables us to help more customers transform their CX, making every interaction flawless. We are excited for Spearline to become part of this combined powerhouse and look forward to the positive impact it will have on our customers."
About Cyara:
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
About Spearline Labs:
Spearline Labs is an Irish owned technology company which developed a testing solution for businesses who wish to test their toll and toll free numbers abroad. This test checks both that the number is live and operational and also the quality of the line itself by playing an audio track on that line, in country and recording and measuring the quality of the user experience.
Published: Tuesday, March 28, 2023
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