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News : Cyara and VoiceFoundry Partner to Accelerate and Optimize Contact Center Migrations to Amazon Connect

#contactcenterworld, @getcyara, @voicefoundry

Redwood City, CA, USA, Dec 19, 2019 -- Cyara, an automated customer-experience (CX) assurance platform provider, and VoiceFoundry, an AWS Advanced Consulting Partner, announced a partnership to deliver a comprehensive set of professional services and automation technologies that streamline and improve the process of migrating on-premise contact centers to the cloud-based Amazon Connect platform.

The combination of VoiceFoundry and Cyara ensures CX and accelerates migration by delivering new customer experiences that take advantage of all the features Amazon Connect has to offer while automating key elements of the development process to accelerate time to market.

The resulting set of services offered by these two leaders with deep Amazon Connect experience covers everything any enterprise needs to ensure a high ROI on the move to Amazon Connect: customer journey design, systems integration, automated testing, including voice quality, and assurance of ongoing excellent customer engagement experiences.

"Migrating an on-premises contact center to the cloud—especially Amazon Connect—is a great strategy for businesses of all sizes," said Jeff Flores, VP of channels and alliances at Cyara. "VoiceFoundry understands that the migration provides a great opportunity to optimize the design of the customer experience and maximize customer satisfaction. We’re delighted to partner with VoiceFoundry to accelerate these migrations and ensure the highest possible quality CX for any organization that’s making the move."

"VoiceFoundry is excited to partner with Cyara in order to drive a friction-less migration path to Amazon Connect. We are both passionate about creating intelligent and innovative customer experiences, leveraging Amazon Connect and related contact center solutions. Partnering allows us to provide a complete migration solution based upon our collective best practices and customer first focus," said Lynn Teague, VP of sales at VoiceFoundry. "We continue to develop and grow our business with a strong ecosystem of partners to deliver the best Amazon Connect experience."

#contactcenterworld, @getcyara, @voicefoundry

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Cyara:
Company LogoCyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
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About VoiceFoundry:
Company LogoVoiceFoundry is passionate about customer experience. We specialise in the delivery of cloud-based enterprise contact centre solutions and are uniquely focused on helping businesses improve customer engagement, while maximising the benefits of the cloud. VoiceFoundry makes it easy for customers to quickly and effectively deploy or migrate to Amazon Connect for their contact centre. Our expertise is focused on AI
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Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Friday, December 20, 2019

Printer Friendly Version Printer friendly version

2023 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

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