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News : Cyara and VoiceFoundry Partner to Accelerate and Optimize Contact Center Migrations to Amazon Connect

#contactcenterworld, @getcyara, @voicefoundry

Redwood City, CA, USA, Dec 19, 2019 -- Cyara, an automated customer-experience (CX) assurance platform provider, and VoiceFoundry, an AWS Advanced Consulting Partner, announced a partnership to deliver a comprehensive set of professional services and automation technologies that streamline and improve the process of migrating on-premise contact centers to the cloud-based Amazon Connect platform.

The combination of VoiceFoundry and Cyara ensures CX and accelerates migration by delivering new customer experiences that take advantage of all the features Amazon Connect has to offer while automating key elements of the development process to accelerate time to market.

The resulting set of services offered by these two leaders with deep Amazon Connect experience covers everything any enterprise needs to ensure a high ROI on the move to Amazon Connect: customer journey design, systems integration, automated testing, including voice quality, and assurance of ongoing excellent customer engagement experiences.

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"Migrating an on-premises contact center to the cloud—especially Amazon Connect—is a great strategy for businesses of all sizes," said Jeff Flores, VP of channels and alliances at Cyara. "VoiceFoundry understands that the migration provides a great opportunity to optimize the design of the customer experience and maximize customer satisfaction. We’re delighted to partner with VoiceFoundry to accelerate these migrations and ensure the highest possible quality CX for any organization that’s making the move."

"VoiceFoundry is excited to partner with Cyara in order to drive a friction-less migration path to Amazon Connect. We are both passionate about creating intelligent and innovative customer experiences, leveraging Amazon Connect and related contact center solutions. Partnering allows us to provide a complete migration solution based upon our collective best practices and customer first focus," said Lynn Teague, VP of sales at VoiceFoundry. "We continue to develop and grow our business with a strong ecosystem of partners to deliver the best Amazon Connect experience."

#contactcenterworld, @getcyara, @voicefoundry

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

About Cyara:
Company LogoCyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
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About VoiceFoundry:
Company LogoVoiceFoundry is passionate about customer experience. We specialise in the delivery of cloud-based enterprise contact centre solutions and are uniquely focused on helping businesses improve customer engagement, while maximising the benefits of the cloud. VoiceFoundry makes it easy for customers to quickly and effectively deploy or migrate to Amazon Connect for their contact centre. Our expertise is focused on AI
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Published: Friday, December 20, 2019

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2021 Buyers Guide
Get Listed
Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
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2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900
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Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608
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Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
PH: 561-952-2600
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Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
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OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
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PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
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Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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